Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gentlemensoutfittes@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gentlemensoutfittes@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gentlemensoutfittes@gmail.com.

Return & Refund Policy

At Gentlemen’s Outfitters, we stand behind the quality of our products. Please review our return and refund policy carefully before making a purchase.

Returns

We accept returns on unused, unworn, and unwashed items within 7 days of delivery.

To be eligible for a return:

  • Items must be in their original condition

  • Items must have all original tags attached

  • Items must be returned in original packaging (if applicable)

Items that show signs of wear, washing, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

  • Sale or clearance items

  • Gift cards

  • Items marked as final sale

How to Start a Return

To initiate a return, please contact us at koenmackie@gmail.com within 7 days of delivery. Include your order number and reason for return.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will review and resolve the matter as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

    Original shipping costs are non-refundable.

    Exchanges

    At this time, we do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

    Contact Us

    If you have any questions regarding returns or refunds, please contact us at:

    Gentlemen’s Outfitters
    Email: koenmackie@gmail.com